|
Our
Support works on a per-incident basis, so no matter
how many times you call for an issue you only get
charged one small flat fee. This way, you can stop
counting the minutes and worry about the problem at
hand.
Our technicians are trained and certified in all of
our software solutions to provide exemplary support
when you need it at extremely competitive prices.
We utilize instant remote connection technology so
we can access your systems no matter where you are
located. Our remote access technology is safe and
secure so you do not need to worry about unwanted
intruders.
We also provide yearly support contracts and monthly
service agreements! If you would like more
information you may contact us or click on our Live
Chat to speak to a customer representative who will
be able to assist you.
Contact Support:
:
323-908-1586 option 3
Regular Support Hours:
: Monday - Friday 9AM - 5PM PST
Emergency 24/7 Support:
: In- House Emergency Support is Available 24 hours a day, 7
days a week!
In House Hardware Repair/Exchange:
|
: |
Hardware is picked up from business location and
fixed or replaced at the office of POS Solutions,
Inc. avoiding manufacturer warranty processes. |
|
: |
With our Gold and Platinum package we will install a
loaner when we pick up your unit for repair so you
do not have to suffer any down time! |
|
: |
Hardware Repair/Exchange only applies to hardware
purchased from POS Solutions, Inc. |
Scheduled Hardware/Software Maintenance:
|
: |
Scheduled maintenance by one of our trained and
certified technicians remotely or at your location. |
|
: |
Database Back-Up |
|
: |
Hardware Maintenance/Internal Cleaning |
|
: |
External Cleaning and Maintenance |
|
: |
Software Updates and Patches |
|
